Month: July 2020

Emotional Intelligence

This is often a key feature of great leaders. As Goleman writes:

“You’re a natural leader who can gather support from others with relative ease, creating a group that is engaged, mobilized and ready to execute the tasks at hand.”

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Doing the Right Thing

Similarly, many process management proponents stress the importance of measuring and analyzing work steps. While texts may refer to “process owners”, the words “leadership” or “vision” aren’t used, suggesting that the key to success lies in removing the human element of the processing equation. I’m not aware of any management processes that don’t involve people.

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